Cancelations and Returns
The consumer has the right to inform the company (using contact e-mail address firstname.lastname@example.org) within 15 days of receiving the goods, the intention to return the goods, without having to state the reason for his decision. The buyer covers the costs of returning the goods. The goods must be returned to us no later than 30 days after the notification of withdrawal from the contract (purchase). Goods received must be returned undamaged, in their original and undamaged packaging and in the same quantity, unless the goods have been destroyed, damaged, lost or their quantity has decreased without the consumer’s fault.
When returning the goods, the full payment will be refunded, but not the amount of packaging and delivery. For the customer who used free delivery for the purchase, the refund will be reduced by the value of delivery valid on the day of return. Refund of the purchase price will be made as soon as possible, but no later than within 30 days of receipt of notice of withdrawal from the contract. The refund of the purchase price is made in the same transactional way as used by the buyer.
If the reason for the return is a product complaint, the customer must first send a notice about the complaint to e-mail: email@example.com In the written notice buyer must state the subject and cause of the complaint and attach a scanned invoice proving that the purchase was made through online store at www.enemon.si. We shall notify the buyer of the status of the complaint claim within a maximum of five working days after the written notice of the buyer, and explain the course of the complaint procedure.