How fast do I receive the ordered goods?
Orders are shipped every working day, which means that if you place an order by 10 am, you will most likely receive it the next 3-7 business days. When we have an increased quantity of orders, it may be necessary to wait a few more days, but our commitment is that the delivery never takes more than 7 working days.

Do you accept credit cards?
You can pay with the following credit cards: Mastercard, Maestro, Visa, Dinners and American Express

What is the procedure if I decide to make a bank transfer?
The procedure is simple, you will receive all the necessary information by e-mail when ordering. The order will go into the preparation process as soon as the inflow is visible on our account.

What are the shipping costs?
The cost of delivery varies between the countries and includes administrative procedures, package preparation and delivery. Exact delivery cost will be available when you choose the country of order destination. Delivery is free for orders above EUR 70.

The package did not arrive, what should I do?
If you have received an email or SMS delivery notification and the package didn’t arrive, you will find all the necessary instructions on tracking the package in this email or SMS. If you have not received an email or SMS message at all, please contact one of our contacts: T: 01 548 31 35, 041 360 777,

Do I need to register to place an order?
No, registration is not required, but if you ever make a purchase in the future, your user account will make your next purchase easier and faster.

I have a discount code, how do I redeem it?
You can enter a valid code in the shopping process or at the checkout at the top of the page.

Can I return a product that does not suit me?
Of course, products that do not suit you can be returned and exchanged for others, or you can request a refund of the amount of returned products. Products must not be used or damaged, but must be returned with the original packaging. Contact us for more information.

How do I know that an online store is trustworthy and that the package will really arrive?, is an online store operated by the Slovenian company Jata Emona d.o.o. There are several ways to determine the credibility of an online store. Check if it is easy to get contact information and if anyone responds to these contacts. Is there only an email address or are there also the phone numbers published? Check what means of payment they accept. Paypal provides security in the event of an undelivered package or non-compliance with the customer’s rights. You simply submit a report and Paypal will withhold the funds and refund them to you in the event that an intention of fraud or disregard for the customer’s rights is established. If you are still not sure, you can also order in the way of payment upon receipt.

Is shopping on 100% safe from the point of view of data protection?
You can see for yourself in several ways. First, check the top of your browser to see if a lock icon appears next to your domain address. If you see a lock, it means that the site has a security SSL certificate installed, which takes care of encrypting the data. All your personal information, as well as the credit card information you enter on this page, is encrypted at the time of transfer and is unreadable in the event of unauthorized access.

Are special offers also valid at other points of sale?
Special offers depend on each retailer and are not the same as online store promotions.