GENERAL TERMS AND CONDITIONS
The operating conditions of the enemon online store are in accordance with the Consumer Protection Act (ZVPot) and on the basis of the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business. The product provider is Jata Emona, d. o. o., Agrokombinatska 84, Ljubljana.
By using the website www.enemon.si as well as the associated products and services, you accept all conditions of sale and use. We reserve the right to make changes and additions, so follow the page regularly and be informed of any changes. By using the website www.enemon.si, you agree that you have read and understood the terms and conditions and that you fully agree with them and guarantee the correctness of your data.
Available information on the website enemon.si
The online store provider undertakes to provide the customer with always accessible information to:
- the identity of the provider (company name and registered office, register number),
- contact details that enable the user or customer to communicate with the provider,
- essential characteristics of the goods,
- conditions, costs and possible methods of delivery of goods,
- clearly set prices and a clear indication of whether they already include taxes and delivery costs,
- possible payment methods,
- the period of validity of the offer and the conditions and deadlines for withdrawal from the contract,
- explanations of the appeal procedure,
- information on the contact person or customer service
After placing the order, an order confirmation will be automatically sent to the customer’s email address. It will provide all the necessary information regarding the order and payment as well as the refund of the order and the refund. Confirmation of the order does not confirm that the goods are in stock or that the shipment of the ordered goods has begun. It is only to notify the buyer / client that the we have received the order and that at the same time the process of checking the availability of goods has begun. There is a possibility that some products may not be available.
After checking the availability of goods, the buyer receives a confirmation of the order from the provider with a link in the e-mail with information about the deadline and delivery. At the moment when the provider sends by e-mail (online) confirmation of the order received by the buyer, a purchase offer is concluded.
The prices of the products listed on the website are in euros and include VAT, unless the website explicitly states otherwise. The reduced price represents the reduced regular price at which the presented product is sold. The reduced price can be valid for a definite or indefinite period.
All prices in the online store are product prices and do not include shipping costs. Shipping costs may vary depending on the country to which the order is shipped. The differences will be clearly shown and will be included in the “Amount to be paid”. The stated prices are valid only for ordering through the online store and are valid at the time the order is placed and do not have a predetermined validity and are valid in the case of payment with published possible forms of payment. Product images are illustrative and do not necessarily fully reflect the actual state of supply.
Due to the nature of business via the World Wide Web, the provider reserves the right to change, update and change the offer in the online store. Prices are subject to change. If the price or the status of availability changes during the processing of the order, the provider will provide the buyer with the option to withdraw from the purchase or offer the best possible solution, which will be resolved to the mutual satisfaction.
Delivery, method of payment, delivery costs
All products are sent via GLS Slovenia (hereinafter: the supplier) to the customer’s address specified in the order.
The provider’s goal is that the delivery is made within three (3) to seven (7) working days, but in some cases more than 7 working days may pass from the confirmation of the customer’s order to the delivery. Shipments of goods are not carried out on Saturdays, Sundays and public holidays.
The provider is not responsible for delays by GLS Slovenia and other factors that are not within the competence of the provider and have no direct impact on them (failure to send by a third party, extreme weather inconvenience, etc.)
The courier delivers the ordered goods to the addressee in person at the address chosen by the buyer as the place of collection. The purchase price with delivery costs is paid by the buyer to the delivery person. Payment of the purchase price is possible with cash or payment card (Visa, Mastercard, BA, Maestro).
The cost of delivery is EUR 3.95 for an individual order for purchases under EUR 35, and for purchases over EUR 35 or more, delivery costs (packaging, packaging, transport, postage) are borne by the provider. These costs apply to delivery in Slovenia. For deliveries outside Slovenia, the costs are calculated according to the valid price list of GLS Slovenia or another provider and will be shown on the order or proforma invoice.
The buyer or addressee is obliged to check the quantity and quality of the goods upon receipt.
Withdrawal from the order
The buyer has the option to withdraw from the order within 24 hours after submitting the electronic order on the basis of a notice of withdrawal to the e-mail address: email@example.com
In accordance with the Consumer Protection Act (ZVPot), the buyer can return the ordered goods purchased under a distance contract (which also includes online purchases) without any reason. The buyer exercises the right to withdraw from the contract by notifying the provider in writing to the e-mail address firstname.lastname@example.org within 15 days of receiving the goods that he withdraws from the contract without having to state the reason for his decision. A message is considered timely if delivered within the deadline. The buyer must then, no later than 30 days after the notice of withdrawal from the contract, return the goods originally packaged, in the same quantity and undamaged and not yet used to the company Jata Emona d.o.o. to the address Agrokombinatska 84, 1000 Ljubljana. The cost of returning the goods is paid in full by the buyer. Redemption shipments are not accepted by the provider.
Refund of purchase price
If the buyer withdraws from the order, the provider shall return all received payments in accordance with the law after receiving the goods and finding that it is undamaged, in the same quantity and not yet used. The costs of returning the goods upon withdrawal from the order are borne by the buyer. The bidder shall return the money as soon as possible, but no later than within 15 days of receiving the notice of withdrawal from the order and the return of the goods. When returning the goods, the buyer is obliged to submit an invoice for the goods and send personal data and personal invoice to where he wants the payment to be returned.
The online store www.enemon.si may reject an order for which it finds that it cannot execute it under the stated conditions and the data at its disposal.
Submitted electronic order or the sales contract is kept at the bidder’s registered office. If the customer requests a copy of the order, he will receive it by e-mail or at the physical address specified in the order. The request can be submitted to our e-mail address: email@example.com or in writing to the company’s headquarters..
If the product received by the customer does not meet the wishes or needs, the provider may replace it with another product or return the money / purchase price at the customer’s request. The buyer can return the product undamaged, unused and packed in the original packaging within 15 days of purchase to the address: Jata Emona d.o.o., Agrokombinatska 84, 1000 Ljubljana and the provider will return the money to the buyer. The return option does not apply if the original packaging has been damaged or the security seal on the product has been removed, or the product has been used.
When returning a product that the customer returns to the provider as a complaint, it is always necessary to enclose the original invoice (or a copy of the invoice).
Shipping costs are always borne by the sender, unless otherwise agreed in advance. Redemption shipments are not accepted by the provider.
Return of damaged shipments
If the package with which the customer received the ordered products is physically damaged, lacks content or shows signs of opening upon receipt, the customer may reject the package or write a damage report with the courier who delivered such a package. Together with GLS Slovenia, the provider will ensure that the complaint is resolved in the shortest possible time.
The company Jata Emona d.o.o. sells goods through the website www.enemon.si exclusively to consumers. The exception is Enemon bars, where the order for the number of pieces of the same product is not limited.
The provider has the right to reject the online order and decides on its own discretion. Rejection of the order must be justified, the provide must immediately notify the buyer of the rejection.
The provider undertakes to permanently protect all personal data and does not disclose customer information to third parties, except when required by law and the request is made in writing by government agencies. All data obtained through the website www.enemon.si will be used exclusively for sending information material, invoices, sampling, notification of commercial / non-commercial offers, news, benefits and other necessary communications.
To purchase in the online store www.enemon.si we need the following personal data:
- name and surname
- Phone Number
- address information
The stated data enable the provider to execute the customer’s order correctly and to inform the customer about any changes in the order.
Delivery information is the same as payment information.
The Enemon online store can also automatically collect some information about the hardware and software of the customer’s computer. This information includes: IP address, browser type, domain names, access times and addresses of websites visited by the customer in the provider’s online store. The provider uses this information exclusively for the calculation of general statistics on the use of the Enemon online store and optimization.
Online store security
The Enemon online store uses several security and protection systems that provide adequate protection against data loss or misuse.
The provider is not responsible for the consequences of the use of products purchased through the Enemon online store, which would result from use that does not comply with the instructions for use of these products. All content on the website www.enemon.si is of an informative nature and is used only as a source of general information and cannot replace a consultation with a doctor or pharmacist.
The provider operates in accordance with applicable law and constantly takes care of users and customers. In the event of any disputes, it shall use its best endeavors to reach an amicable settlement. In case of a complaint, the buyer can contact the published contacts.
In its online store, the provider strives to provide appropriate pictorial materials, product descriptions and instructions for use. Nevertheless, the customer or user must read the operating instructions and follow the instructions given or attached to the specific product.
Users can inform or warn the provider about any errors at any time, for which Enemon will be sincerely grateful in the online store.
Complaints and disputes and the application of the law
The provider complies with applicable legislation in the field of consumer protection. It shall use its best endeavors to fulfill its duty and to establish an effective complaint handling system. The user (buyer) can submit a complaint to the e-mail address: firstname.lastname@example.org. The appeal procedure is confidential.
The provider will confirm within five (5) working days that it has received the complaint and send the user (buyer) a response regarding the handling and timing of the complaint and keep him informed of the progress of the procedure. The provider will try its best to resolve any disputes amicably. If an amicable settlement of the dispute is not reached, the court of substantive jurisdiction in Ljubljana shall have local jurisdiction to resolve all disputes between the provider and the user (buyer). The provider and the user (buyer) as a participant in electronic commerce mutually recognize the validity of electronic messages in court.
For these General Terms and Conditions and for all disputes between the provider and the user (buyer), only Slovenian law applies and is used.
The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.
Changes to the General Terms and Conditions
In the event of changes in the regulations governing the operation of online stores, data protection and other areas related to the operation of the provider’s online store, and in the event of changes in its own business policy, the provider may amend and / or supplement these General Terms and Conditions and will keep users informed of changes in an appropriate manner, which includes, in particular, notification via the website www.enemon.si.
Any changes and / or amendments to the General Terms and Conditions shall enter into force and apply upon the expiration of eight days from the publication of the changes and / or amendments. If an amendment and / or amendment to the General Terms and Conditions is necessary for compliance with regulations, these amendments and / or amendments may exceptionally enter into force and apply in a shorter period of time.
The provider wishes customers affordable and pleasant shopping in our online store.